Emotional Intelligence (EQ) Fundamentals

This debate about cognitive competence (IQ, technical, academia) and emotional competence (self-awareness, social skills, perseverance, empathy and self control) have had many psychologists and researchers in the spotlight because of their invaluable findings which favor the latter. Come and explore the myriad of ways to connect with people through essential people skills and realize that intelligence can be built if you develop emotional awareness.

This workshop is fully hands-on and highly interactive through activities, videos and discussions, meant for people who realize that emotions drive our feelings, attitudes, mood and behaviors and ultimately our sense of well being. Come and explore your own resources!

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Image @ Work - for Managers and Executives

Organizations and companies committed to enhancing their corporate image can manage this important aspect of their company by having a consistent desired corporate image. A company’s desired corporate image consists of many aspects, but none more important than the image conveyed through its valued employees. Having employees demonstrate professional behavior and presence especially when interacting with the company’s clients are equally important and worth investing. Managers, Executives and high profile Sales and Marketing personnel play a crucial role in representing their organization’s or company’s corporate image both locally and abroad.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Presentation Skills

The ability to present information in a formal setting is one of the most effective skills for gaining individual and organizational support. In fact, presentation skill is one of the must-have managerial skills in today’s demanding working environment. Unfortunately, presenting in front of others can be a terrifying experience. This highly interactive and fun workshop uses multiple activities and skills practices to develop solid platform influencing / presentation skills, and gives the participants the experience necessary to comfortably present in front of an audience.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Creative Thinking

It is now realized that the most important area that needs quality is thinking. Lateral Thinking is a step-by-step approach to individual and corporate creativity. Today’s environment demands innovative solutions. This program helps you generate them. Focus your creative energy and turn problems into opportunities. Expand your vision and handle problems with more and better ideas to get immediate results.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Problem-Solving & Decision-Making

As organizations move towards empowering performers to act independently, problem-solving & decision-making skills becomes increasingly important. Participants begin by understanding the strengths and limitations of their problem-solving & decision-making styles, and apply techniques learned to help overcome limitations to develop viable solutions.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Be a Successful Team Member

Over 87% of organization use team structures within the workplace, aking team skills vital for today’s workforce. Through a series of interactive exerises, this workshop will develop the skills necessary to become a valuable team member: listening skills, communication skills, knowledge of team roles, knowledge of team meetings, planning and more.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Emergenetics Profile Assessment

The Emergenetics Profile is a unique tool that provides a clear window into the way you think and behave. The Emergenetics Profile is a scientifically-based, statistically accurate instrument that outlines your personality in a visually appealing, easy-to-understand format. And…with hundreds of thousands of people profiled already…you know it works.

What does this mean for you and your business? What kind of results will you see with Emergenetics? Learning Emergenetics and utilizing the Emergenetics Profile provides participants with the power to:

• Learn basic skills to improve job performance.

• Enhance personal productivity and improve communication.

• Understand personal motivational drivers for learning

• More accurately pinpoint strengths and interests based on a heightened knowledge of personal preferences.

• Understand how behavior affects others and translate this knowledge into more confidence and self-acceptance when working with others. 

Emotional Intelligence (EQ) Assessment

The Six Seconds Emotional Intelligence Assessment (SEI) is a proven test that helps people understand and develop emotional intelligence. It features the most comprehensive report of any emotional intelligence test with many practical strategies for performance improvement. The detailed report makes EQ practical and applicable and includes tips and strategies for development. It is effective as a pre-post measure to show improvements.

*Interested?  Please contact chun@learningfi.com for further discussion and information.                                                                Back to top

Mind Mapping

The mind uses connections to spark our natural ingenuity. It can also get overloaded with the complexity of the solution we may be seeking. As a way to manage this flow of information and engender creative success, mind mapping has shown itself to be an invaluable tool. Mapping out thoughts is a technique which plays to the natural strength of the mind because it reflects the way the mind works, maximizing the innate creativity we all have. The workplace applications are endless from to presenting to project management to strategizing and as your confidence rises you will find you have mind maps for almost every aspect of your life!

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Business English for Managers, Supervisors & Frontline

Confidence in communicating oneself is an essential ingredient for day to day success, and the importance of this is only exaggerated when dealing across languages. Yet the preparation for succeeding in encounters with English speaking associates leaves many lacking in the courage to embrace deeper interaction with colleagues, bosses and customers. This is particularly noticeable in the productive language skills of speaking and writing. Effective training can however quickly resolve key communication matters which will dramatically change the initial impressions given out by an organization and its employees.

Among other key training initiatives are the following.
 

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Star Manager

STAR MANAGER is a way of thinking, being and performing! It galvanizes managers to embrace high standards for working and living so they achieve their fullest potential.

Star Manager balances four key areas of people development:

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Six Thinking Hats

The Six Thinking Hats method is a quality thinking management tool to harness the intelligence potential of your organization. It helps people to separate out the different aspects of thinking. It is a step-by-step, well engineered and time-tested systematic approach to a thinking process whether it is for innovation, idea generation, concept development or challenging the status quo. Teams have a systematic approach to address opportunities, problems and decisions. Every issue can be examined within an agreed framework.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Managing Change

Based on proven principles on change management, Emergenetics Change Management is geared to provide a framework through which employees can navigate change in their work and personal lives. This program helps both management and employees achieve sustainable, superior results by linking each individual’s change management strategy to their own unique Emergenetics learning and communication styles. By building from this platform and connecting Emergenetics into change management, participants will gain new strategies to effectively manage change within any organization.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Supervisory Skills

This workshop will equip you with proven supervisory techniques that you can put into action immediately.  The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease.  You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

The workshop will focus in on the role of a Supervisor, how to supervise effectively, what processes to follow and to delegate successfully.  Covering all elements required to be a successful supervisor.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Managing Customer Experience

With products becoming commoditized, price differentiation no longer sustainable and customers demanding more, companies are focusing on delivering superior customer experiences. A 2009 study of over 860 corporate executives revealed that companies that have increased their investment in customer experience management over the past three years report higher customer referral rates and customer satisfaction (Strativity Group, 2009).

From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.  It is well known that a customer’s perception of an organization is built as a result of their interaction across multiple-channels, not through one channel, and that a positive customer experience can result in increased share of wallet and repeat business.

A company's ability to deliver an experience that sets it apart in the eyes of its customers serves to increase their spend with the company and, optimally, inspire loyalty to its brand. "Loyalty," says Jessica Debor, "is now driven primarily by a company's interaction with its customers and how well it delivers on their wants and needs."

To create a superior customer experience requires understanding the customer's point of view.  The customer journey which makes the customer feel happy, satisfy, justify, with a sense of being respected, served and cared, according to his/her expectation or standard, start from first contact and through the whole relationship.

*Interested?  Please contact chun@learningfi.com for further discussion and information.                                                                Back to top

Service from the Heart

Excellent customer service is one of the main competitive advantages that companies cannot afford to ignore. It is an irony that very few companies actively pursue the habits of putting customers first, albeit spending millions in advertisements trying to get customer’s attention. This comprehensive EQdriven workshop, covers the importance of attitude, basic communication skills, dealing with service breakdown and think like a customer. Following the workshop the participants will be equipped with the necessary skills to interact with and maintain positive customer relationships, even during the most challenging situations.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Building Great Relationships

In a company setting, many of us forget the importance of the boss-subordinate or peer-to-peer relationship. This workshop enables participants learn to build an appropriate working relationship with others to increase their influence and success.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Telephone Skills

Dealing almost blind over the phone requires a unique approach if a successful outcome is to assured where ever possible.  As well as setting realistic expectations, ensuring skill levels are at their highest will ease the pain of one of the hardest mediums over which to handle business matters.

General telephone skills:

• The mechanics of a phone call – what to do and not to do
• The mindset of a great phone call – what to think and be aware of
• The management of a successful call – from start to end with the desired outcome
• The maintaining of telephone contacts for future business success

Additional sales related telephone skills:

• The mine field between you and the prospect – getting to the right person
• The mountain of rejects that went before you – how to burrow straight through
• The mere mention of a meeting – giving valid reasons to invest precious time
• The mindset of the prospect – know what to expect and how to deal with it
• The purchase order please – asking for commitment in a way that produces it

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Excellence in Selling

The art of communicating a product, service, or corporate image to a potential buyer is a sophisticated one, requiring understanding across a number of levels to be able to manage the process of client acquisition smoothly. Skills involved include the following.

• The attitude, aptitude, and altitude of a successful sales person
• Sales prospect management through understanding your market
• Alignment of your selling process to the buying psychology
• Client needs analysis to achieve best fit solutions
• Preempt and proactively manage known hurdles on the sales track
• Covering the 5 underlying steps to a satisfactory client relationship
• Managing the proposal stage of a client acquisition
• The right time, way, and people to conclude negotiations
• Nurturing relationships to develop an organic business cycle

*Interested?  Please contact chun@learningfi.com for further discussion and information.                                                                Back to top

Coach for Enhanced Performance

Managers with coaching responsibilities need to maximize employee potential. Employees are most productive when they are challenged in the jobs. This workshop provides the tools to challenge employees without discouraging them with unrealistic expectations.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

People Leadership with EQ

Assist Leaders & Managers access and develop emotional intelligence to become moreeffective leaders (proactive, engaged, communicative, and make better decisions).

Participants can expect to:

• Inspire and motivate employees to engage fully, work smarter and more effectively.
• Understand yourself and others to increase influence, trust, communication, and accountability.
• Strengthen relationships and the workplace climate to build enduring loyalty.
• Remain at your best, physically, emotionally and cognitively to tap more of your capacity.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Develop Committed High Performers

Commitment is seen in highly motivated workers who work to their fullest potential, producing excellent quality products and services. As the manager, it is your job to look for the level of commitment in your employees, evaluate it, and promote performance improvement. During this workshop, you will learn how to develop your employees into quality committed performers, by providing coaching to poor performers, setting reachable goals, motivating your employees, reducing employee stress, and instilling an attitude of commitment into your organization.

*Interested?  Please contact chun@learningfi.com for further discussion and information.                                                                Back to top

Build a Great Work Team

Team come in all shapes and sizes, and are used to do many different things. Each team has its own set of unique needs and concerns. Building an effective work-unit team is different than building other types of team because of the specific culture of the work group. This knowledge-based workshop presents the six stage model of successful teams and gives managers a clear understanding of what it takes to develop an effective work unit team. It also provides a specific, step-by-step development plan to increase the likelihood of the team’s success over the long term. The workshop provides the manager, team leader all the team tools necessary for

developing and sustaining an effective work-unit team.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Build Effective Teams

Many organizations have transitioned to work-teams without properly training their employees for the team environment. Many individuals have a difficult time sharing their responsibilities with others. This workshop analyzes concepts that will prepare the individual for the team environment. Using these concepts, the participant will learn key skills that enable effective team building.

*Interested?  Please contact chun@learningfi.com for further discussion and information.

Develop Team Members

The team approach is one of the most effective approaches to project management. The strength of your team determines the success of your project. This workshop provides a reliable, systematic methodology for developing team skills among team members. It describes the varied essential roles team members must take within the team structure. Participants will also learn to recognize their own preferred team styles, and those of fellow team members – enabling a more cohesive team effort.

*Interested?  Please contact chun@learningfi.com for further discussion and information.                                                                Back to top